Client & Family Support
As pediatric healthcare professionals dedicated to providing the best care for each of our clients and families, Keystone recognizes the essential role that families play in the health and well-being of their children. We realize that family members are the main source of support and strength for children. Because of this, every department and program at Keystone is committed to supplying a truly family-centered care environment. Keystone is determined to do all that it can to ensure that the individuals who trust us with their care have all they need during their time with us.
Culture of Care
Keystone recognizes and respects the rights of clients and their families and treats them with courtesy and dignity and in a manner which preserves cultural, psychosocial, spiritual and personal values, beliefs and preferences. We encourage clients and families to become active partners in their children’s care by asking questions, requesting resources and advocating for the services and support they need.
We offer the following family support services:
- Reliable team/parent communication
- Respite and therapeutic childcare
- Parent support group
- Sibling support group
- Outreach to out-of-state families
- Parent workshops and information sessions
- Sponsorship of family events such as Parent’s Night Out
Wrightslaw - Parents, educators, advocates and attorneys come to Wrightslaw for accurate, reliable information about special education law, education law and advocacy for children with disabilities.
How to apply for disability benefits for parents of children with special needs – The Federal Social Security Administration (SSA) offers income-based support to families of children with disabilities.
Best Colleges – A college guide for disabled students
Autism Speaks in Florida – dedicated to science and research, family services, awareness building and advocacy
The HEAL Foundation – a local nonprofit organization in northeast Florida that does outreach by providing educational programs and camps tailored to the needs of the local autism community and awards funds to support grants, provide classroom enhancements, conduct educational seminars and host fun recreational and social events for families.
American Foundation for Suicide Prevention – North Florida Chapter – grassroots work that focuses on eliminating the loss of life from suicide by delivering innovative prevention programs, educating the public about risk factors and warning signs, raising funds for suicide research and programs and reaching out to those individuals who have lost someone to suicide
March of Dimes – promotes healthy pregnancies and babies and works to prevent premature birth and birth defects; educates moms and supports families in need
Down Syndrome Association of Jacksonville – a nonprofit organization committed to helping people with Down syndrome achieve their full potential and to helping create a community that is educated, supportive and inclusive of individuals with Down syndrome